User Guide

Camera USB Connection

Both cameras must run at 120fps for accurate measurement. This part of the guide covers which USB ports to plug the cameras into, and how to fix things when one camera's picture slows down. No PC knowledge required.

Why This Happens

Think of a USB port as a faucet and the data channel inside the PC as the water pipe. A wall can have many faucets, but several of them often share the same pipe behind the wall. Just as opening two faucets on one pipe weakens the flow, plugging two cameras into ports that share one channel splits the speed between them.

Which ports share a channel differs by motherboard manufacturer, and nothing on the outside tells you. In practice, however, ports lined up side by side usually share the same channel.

Signs of This Problem

How to Connect Correctly

Here is what this looks like on a real PC.

〇 CorrectUSB 1USB 2

✕ WrongUSB 1USB 2

1. 1

   Find the USB 3.0 (or Faster) Ports

   A port with a blue inside, or an SS (SuperSpeed) mark next to it, is USB 3.0 — the minimum. A port marked SS10 (or coloured red or teal) runs at 10Gbps and is the recommended one; pick it when the PC has one. Never use ports with a black or white inside (USB 2.0) — the cameras cannot reach full speed on them.

2. 2

   Split the Cameras Across Two Distant Port Groups

   Ports lined up next to each other form one group. Put Camera 1 in the first group and Camera 2 in a different group. Always use the ports on the back of the PC — front-panel ports are often unstable.

3. 3

   Still Slow? Try Other Port Combinations

   You cannot tell the channels apart from the outside, so keep one camera in place and move only the other one to a different group, as in the table below, until both cameras run smoothly. Wait about 5 seconds after re-plugging before checking.

If No Combination Works

On some motherboards, every USB 3.0 port on the back shares a single channel. In that case, re-plugging will not help — you need to add a USB expansion card to the PC.

Final Checklist

If all four boxes are checked, the USB connection is complete. Before you move the PC or re-plug the cables, take a photo of the port positions first. If the problem persists, contact our customer support team — mentioning “one camera is running slow” will help us assist you faster.

USB 3.0 Connection Check

Even in a blue USB 3.0 port, a camera can end up connected at USB 2.0 speed depending on how far the plug is seated. Nothing on screen reports it — there is no error and no warning, only a slow picture.

When a Port Downgrades to USB 2.0

A USB 3.0 connector carries two sets of pins: the USB 2.0 pins sit at the mouth of the port, and the USB 3.0 pins sit deeper inside. A plug that stops short touches only the 2.0 pins, so the camera still connects and still shows a picture — it just runs at 2.0 speed.

How to Fix It

1. 1

   Pull the Cable All the Way Out

   Unplug the camera cable from the port completely. Pressing on a half-seated plug is not enough — the connection has to be made again from the start.

2. 2

   Push It In Until It Stops

   Insert the plug until it seats fully, then check that the connector does not wobble in the port. Wait about 5 seconds before checking the picture.

Installation Flow

1. 1

   Run the Launcher Installer

   Run the Launcher installer provided by the installation manager. If a Windows security prompt appears, check the publisher and path before continuing.

2. 2

   Confirm the Install Path

   Because there is no default install path, it is not set automatically, so you must choose the install location yourself. Installing on the C drive is recommended for stable operation.

3. 3

   Install Components

   SwingEZ, Extra Content, Add-on, and the AI Model are installed in sequence. Do not close the window until installation is complete.

4. 4

   Run SwingEZ

   After installation finishes, run SwingEZ from Toolkit or Launcher. The program opens after checking for updates.

Sign-In Flow

1. 1

   Enter Email / Password

   Enter the account information you registered with. If Remember me is selected, the email field can be filled more easily next time.

2. 2

   Authentication Succeeds

   If the license is already active, you move to the Lobby. On a PC used for the first time, the License screen opens first.

3. 3

   Temporary Password Account

   If you sign in with a temporary password, change it to a new password before use.

Error Cases

Deactivating a License

Deactivate a license when moving it to another PC or when you stop using the current PC. You can deactivate it either inside the SwingEZ program or from the web.

Dual Display Roles

Shot Lifecycle

1. 1

   Prepare in Live Mode

   Select a club and check that the camera views are correct. ShotData values may be empty before a shot.

2. 2

   Swing Detection and Capture

   When a swing is detected, frames before and after the swing are collected from the camera buffer and Replay preparation starts.

3. 3

   Replay Playback

   The swing video plays automatically. You can change playback speed or use Drawing tools to mark lines and shapes.

4. 4

   Automatic or Manual Return

   If the user does not interact, the screen returns to Live automatically. If playback was controlled, press GO LIVE to return manually.

5. 5

   Save and MySwing Update

   The latest shot may appear as a loading card in MySwing, then be replaced with the actual item after saving finishes.

Basic Flow

1. 1

   Swing in Live Mode

   Swing with both front and side cameras ready.

2. 2

   AI Inference and 8-Step Analysis

   The swing video is analyzed to find key posture steps from P1 Address to P8 Finish.

3. 3

   Check Diagnosis

   Review item scores, PASS/WARN status, and coaching descriptions.

4. 4

   Check Visualization

   Compare movement using Skeleton, Alignment, Swing Plane, Motion Analysis, and other visualization materials.

5. 5

   History Save

   Analysis results and frames are saved and can be reopened from Swing History.

Visualization Categories

What Is Practice Mode?

Practice Mode is the free-play half of Short Game: you set the target and the lie, and there is no shot limit. The hole opens as a map you can scroll to zoom and drag to pan. Click the green to place the pin, then click off the green to drop your ball, and you play from that spot. Click the course again at any time to move either the ball or the pin.

What Is Challenge Mode?

Challenge Mode is the scored half: ten shots, one score. Distances are fixed stages, and each stage carries a Distance Tip on how to hold the spin. Every shot scores on how close you finish, the tenth shot ends the round, and the result screen adds your stage bests into a monthly total and a rank.

Arranging Widgets

The shot widgets around the play view are arranged from the + Widget palette, which groups them into Presets, Ball, Club, Flight, Pose and Game tabs. Hover a tile to see what a widget does and the sizes it allows. Drop a widget onto the board, hold it to grab its resize handles, and drag it off the board to send it back to the palette.

Every Widget Explained

This longer clip is a tour of the board: it zooms into one widget at a time and explains what its numbers mean, grouped by the same Ball, Club, Flight, Pose and Game categories used in the palette. Each widget is labelled with its category, its tag, and whether the value is sensor measured. Use it as a reference — you do not need to watch it end to end.